Phone Numbers
Access and Crisis Line - (888) 724-7240
Hours of Operation: 7 days a week, 24 hours a day
Provider Line - (800) 798-2254
Hours of Operation: Mon. - Fri. 8:00 a.m. - 5:00 p.m.
- Press 1 for Bed Availability
- Press 2 for Claims/Billing Questions
- Press 3 for Authorization
- Press 1 for FFS Inpatient
- Press 2 for Substance Use Disorder Residential
- Press 3 for FSS Outpatient Determinations
- Press 4 for FFS Outpatient Administrative Services
- Press 5 for Long Term Care
- Press 6 for Crisis Residential
- Press 1 for FFS Inpatient
- Press 7 for Provider Services
Support Desk - (800) 834-3792
Hours of Operation: Mon. - Fri. 6:00 a.m. - 6:00 p.m.
Inquiries are received either through phone contact or an email request to SDHelpdesk@optum.com
The Optum Support Desk will provide after-hour cellphone emergency support for urgent CernerWorks Citrix portal and CCBH (formerly Anasazi) issues. Urgent issues affecting multiple users, and include:
-When logging into CCBH (formerly Anasazi), the system does not respond or appears to be frozen, and/or
-No data can be entered or viewed
After-hour support cellphone (800) 834-3792
Weekdays - 4:30 a.m. - 6:00 a.m. and 6:00 p.m. - 11:00 p.m.
Weekends - 4:30 a.m. - 11:00 p.m.
TERM - (877) 824-8376
Hours of Operation: Mon. - Fri. 8:00 a.m. - 5:00 p.m.
Fax Numbers
Claims Fax - (877) 364-6945
The fax number is utilized to:
-Request stop payment on a check not received via mail
-Request aging report of unpaid claims for status of claim
-Send copies of Other Health Coverage (OHC) EOBs if claim is denied
-Claim Appeals
MFT's may fax or call for MediCal Eligibility Verification to confirm the client's eligibility for the month of service.
Email questions without specific client information to psclaims@optum.com
Crisis Residential and Adult Residential Fax - (844) 231-0688
Long Term Care Fax - (888) 687-2515
The fax number is utilized to submit:
-Admission request packets
-Quarterly reports
-Clinical documentation
Provider Services Fax - (877) 309-4862
The fax number is utilized to:
-Submit applications for credentialing and re-credentialing
-Update documentation such as copies of licenses, professional liability insurance, DEA certification, and writing
samples for TERM.
Questions can also be submitted to the Provider Services department at sdu_providerserviceshelp@optum.com
Substance Use Disorder Fax - (855) 244-9359
The fax number is utilized to submit:
-Authorization Requests for Residential Substance Use Disorder Programs
Support Desk Fax - (855) 840-5398 or (619) 641-6729
The fax number is utilized to submit:
-Progress Note Correction Request Forms
-Request to Clear Client Notifications Form
TERM Fax - (877) 624-8376
The fax number is utilized to submit:
-Child Welfare Services Treatment Plans (Initial Treatment Plans, Treatment Plan Updates)
-Child Welfare Services Psychological and Psychiatric Evaluations
-Juvenile Probation Psychological and Psychiatric Evaluations
Child Welfare Services staff can send in authorization requests and treatment and evaluation referral forms.
Juvenile Probation may send in evaluation referral forms and copies of the Juvenile Court Minute Orders.
Utilization Management/ Clinical Support Services Fax - (866) 220-4495
The fax number is utilized to submit:
-Initial Authorization Request
-Outpatient Treatment Request
-Psychological Testing Request
-Day Treatment Request
-Psychiatric Hospital Clinical Documentation
