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Technical Support Hours

Optum is hosting Technical Support Hours for SmartCare users who need help in completing a function in SmartCare. The types and schedules of the Technical Support Hours are as follows:

DateDayTimeTechnical Support Hours
1-OctWednesday2pm-3pmOutpatient Clinical Direct Services
2-OctThursday2pm-3pmResidential & Crisis Residential Admin/Clerical
3-OctFriday2pm-3pmAdmin Billing Only
6-OctMonday2pm-3pmReports
7-OctTuesday2pm-3pmOutpatient Admin Clerical Front Desk
8-OctWednesday2pm-3pmOutpatient Clinical Direct Services
9-OctThursday2pm-3pmCSU Admin/Clerical
10-OctFriday2pm-3pmAdmin Billing Only
13-OctMonday2pm-3pmReports
14-OctTuesday2pm-3pmOutpatient Admin Clerical Front Desk
15-OctWednesday2pm-3pmOutpatient Clinical Direct Services
16-OctThursday2pm-3pmResidential & Crisis Residential Clinical/Medical
17-OctFriday2pm-3pmAdmin Billing Only
20-OctMonday2pm-3pmReports
21-OctTuesday2pm-3pmOutpatient Admin Clerical Front Desk
22-OctWednesday2pm-3pmOutpatient Clinical Direct Services
23-OctThursday2pm-3pmCSU Clinical/Medical
24-OctFriday2pm-3pmAdmin Billing Only
27-OctMonday2pm-3pmReports
28-OctTuesday2pm-3pmOutpatient Admin Clerical Front Desk
29-OctWednesday2pm-3pmOutpatient Clinical Direct Services
30-OctThursday2pm-3pmOutpatient Medical Staff
31-OctFriday2pm-3pmAdmin Billing Only


To join the Technical Support Hours : Click Here

SMARTCARE TRAINING TIPS

PROGRAM STAFF

PROGRAM MANAGERS

Confirmation of Required Training (All Users)

You must have completed the required CalMHSA online LMS Moodle training videos for your role and passed the knowledge checks with a minimum of 80% before scheduling any additional training or support sessions. See the grid below. 

Based on the grid, have you completed all the required training for your role?

  • Yes
  • No*

*You must complete your required CalMHSA LMS Module training prior to registering for any additional training or support. Please visit https://2023.calmhsa.org/ and complete your required training.

California Mental Health Services Authority Learnings: Log in to the site (calmhsalearns.org)

Once you have completed all required CalMHSA LMS Modules for your role, visit RegPack to register for additional training.

SmartCare RegPack
Click here to login to SMARTCARE TRAIN

Resources

SmartCare Video Tutorials

These videos are for CSU and Residential program staff only.  Watch the required videos below and take the required knowledge check (Quiz). An 80% or higher score is required to receive access to SmartCare roles

CSU Admin

CSU Clinical / MEDICAL

Residential Admin

Residential Clinical / MEDICAL

If you have any questions please contact Optum:
sdu_sdtraining@optum.com or 1-800-834-3792 Option 3