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Drug Medi-Cal Organized Delivery System

Welcome to the County of San Diego’s Behavioral Health Services (BHS) Drug Medi-Cal Organized Delivery System (DMC-ODS) document library. From this site you will be able to access any communications, forms, and manuals that BHS has sent out to providers. If you are looking for more general information regarding DMC-ODS, please visit the BHS DMC-ODS website by clicking here.  

Training

If you are provider and are looking for a comprehensive list of required provider trainings for DMC-ODS, click here to visit the DMC-ODS Training site.

If you have questions regarding Training for SanWITS, a tips and resources page is now available for providers and Program Managers.

SUDPOH

Please go to the new MH & DMC-ODS page’s OPOH/SUDPOH tab to access files. This tab is in the process of being sunset.

SUDURM
00 – SUD Uniform Record Manual 07-01-19 (pdf)
2019-09-03
001 – SUDURM Summary of Changes December 2023 (pdf)
Effective 1, 2024 2024-01-11
01 – Uniform Record Manual 07-01-19 (pdf)
Revised July 2019 2019-07-31
02 - Client File Order (pdf)
Revised December 2020 2020-12-23
03 - Section 1 Detail 01-14-19 (pdf)
2019-02-11
101a Instruction Client Tracking (pdf)
Revised December 2020 2020-12-23
101b Client Tracking (pdf)
Revised December 2020 2020-12-23
103 Instruction Medi-Cal Eligibility Printout (pdf)
2019-02-11
104a Instruction Supplement Minor Children 04-12-17 (pdf)
2018-01-24
104a Minor Children Form 04-12-17 (pdf)
2018-01-24
104b-1 Instructions Brief Screening Tool (pdf)
Revised December 2023 2024-01-11
104b-2 Brief Level of Care Screening Tool (pdf)
Revised December 2023 2024-01-11
104d-1 Instructions Adolescent Initial Level of Care Assessment (pdf)
Revised December 2023 2024-01-11
104d-2 Adolescent Initial LOC Assessment (pdf)
Revised December 2023 2024-01-11
104e-1 Instructions Parent Guardian Initial Level of Care Assessment (pdf)
Revised December 2020 2020-12-23
104e-2 Parent Guardian Initial LOC Assessment Hard Copy (pdf)
Revised December 2020 2020-12-23
104e-3 Parent Guardian Initial LOC Assessment Form Fill (pdf)
Revised December 2020 2020-12-23
105 Placement Fee Collection 4-12-17 (pdf)
2017-05-01
105a Instructions Adult ASAM Criteria Assessment (pdf)
Revised December 2023 2024-01-11
105b ASAM Criteria Assessment (pdf)
Revised December 2023 2023-03-07
106 Placement-ID-SS-Medi Cal Cards (pdf)
2018-07-06
107a Instruction Financial Responsibility Info and MC SOC 05-01-2020 (pdf)
Revised May 2020 2020-05-14
107b Financial Responsibility Information and MC SOC 05-01-2020 (pdf)
Revised May 2020 2020-05-14
108 Placement - SanWITS Admission Profile 01-14-19 (pdf)
2019-02-11
200 Section 2 Detail 07-01-19 (pdf)
2019-07-26
201 Placement-consent to release 07-01-19 (pdf)
2019-07-26
202 Placement-Admissions Agreement-Consent to Treatment 4-12-17 (pdf)
2017-05-01
203a Instructions Client Rights and Complaints 05-01-2020 (pdf)
Revised May 2020 2020-05-14
203b Client Rights and Complaints (pdf)
Revised December 2023 2024-01-05
204 Placement-42 CFR Written Summary Requirements 7-2-18 (pdf)
2018-07-06
205 Placement-Notice of Privacy-HIPAA 4-12-17 (pdf)
2017-05-01
206 Placement-Consent to Follow up 4-12-17 (pdf)
2017-05-01
207 Placement-Consent for photo-tv-video 4-12-17 (pdf)
2017-05-01
209a Instruction Acknowledgement of DMC-ODS Beneficiary Handbook and Provider Directory (pdf)
June 27, 2018 2024-08-30
209b Acknowledgement of DMC-ODS Handbook Practice Guidelines and Provider Directory (pdf)
Revised December 2023 2024-01-05
210a Instructions SUD Program Admission Checklist 6-27-18 (pdf)
2018-07-06
210b SUD Program Admission Checklist (pdf)
Revised November 2022 2022-11-11
300 Section 3 Detail 7-3-18 (pdf)
2018-07-06
302a Instruction Alcohol and Drug Hx 4-12-17 (pdf)
2017-05-01
302b Alcohol and Drug History Form 4-12-17 (pdf)
2017-05-01
303a Instruction ASI-YAI 01-11-19 (pdf)
2019-02-11
303d YAI (pdf)
2018-09-11
304a Instruction Co-occurring Form 4-12-17 (pdf)
2017-05-01
304b Co-occurring Screening Form 4-12-17 (pdf)
2017-04-27
304c Form Fill Co-occurring Screening Form 4-12-17 (doc)
2017-04-27
305a-1 Instruction Risk Assessment and Safety Management Plan 06-06-19 (pdf)
Revised 06-06-19 2019-07-22
305a-2 Risk Assessment and Safety Management Plan 06-06-19 (pdf)
2019-07-22
305b-1 Instruction High Risk Assessment 06-06-19 (pdf)
Revised 06-06-19 2019-07-22
305b-2 High Risk Assessment 06-06-19 (pdf)
2019-07-22
307a Instructions Assessment Summary 01-11-19 (pdf)
2019-02-11
307b Assessment Summary 06-26-18 (pdf)
2018-07-06
307c Assessment Summary Form Fill 06-26-18 (pdf)
2018-07-06
400 Section 4 Detail 01-14-19 (pdf)
2019-02-11
401a Instruction WM Observation Log 11-26-19 (pdf)
2019-12-02
401b Withdrawal Observation Log 11-21-19 (pdf)
2019-12-02
402a Instruction Centrally Stored Medication & Destruction Record 4-12-17 (pdf)
2018-07-06
402b Centrally Stored Medication and Destruction Record (pdf)
2017-04-27
403 Placement – Health Questionnaire 07-07-2022 (pdf)
2022-08-02
404a Instruction TB questionnaire 01-11-19 (pdf)
2019-02-11
404b TB screening form 4-12-17 (pdf)
2017-05-01
406 Instruction Physician Direction Form (pdf)
Revised 2022 2022-10-10
406 Physician Direction Form 09-2022 (pdf)
Revised 09/2022 2022-10-10
407 MD Recomendation to client 4-12-17 (pdf)
2017-05-01
407a Placement - Physical Exam Results 05-01-2020 (pdf)
Revised May 2020 2020-05-14
408 Placement - Proof of Pregnancy 01-11-19 (pdf)
2019-02-11
500 Section 5 Detail 01-14-19 (pdf)
2019-02-11
501a Instructions Problem List (pdf)
Revised December 2023 2024-01-05
501b Problem List (pdf)
Revised August 2022 2022-08-12
505a Instructions Treatment Effectiveness Assessment 01-09-19 (pdf)
2019-02-11
505b Treatment Effectiveness Assessment 01-09-19 (pdf)
2019-02-11
600 Section 6 Detail 01-15-19 (pdf)
2019-02-11
601a Instructions SUD Treatment Progress Note (pdf)
Revised December 2023 2024-01-08
601b SUD Treatment Progress Note (pdf)
Revised December 2023 2024-01-05
605a Instructions Other Progress Note (pdf)
Revised December 2020 2020-12-23
605b Other Progress Note (pdf)
Revised December 2020 2020-12-23
605c Other Progress Note - Form Fill 12-01-2020 (pdf)
Revised December 2020 2021-01-28
700 Section 7 Detail 01-15-19 (pdf)
2019-02-11
701a Instructions Discharge Summary (pdf)
Revised October 2021 2021-11-03
701b Discharge Summary - Hard Copy (pdf)
Revised October 2021 2021-11-03
701c Discharge Summary - Form Fill (pdf)
Revised October 2021 2021-11-03
703 Placement - SanWITS Discharge Profile 01-14-19 (pdf)
2019-02-11
704a Instruction Client Discharge Plan (pdf)
Revised October 2021 2021-11-03
704b Client Discharge Plan - Hard Copy (pdf)
Revised October 2021 2021-11-03
704c Client Discharge Plan - Form Fill (pdf)
Revised October 2021 2021-11-03
800 Section 8 Detail 01-15-19 (pdf)
2019-02-11
801a Instruction Drug Test and Results Log 01-11-19 (pdf)
2019-02-11
801b Drug Test and Result Log Form (pdf)
2017-05-01
802 placement Drug Test Results From Lab 4-12-17 (pdf)
2017-05-01
803 placement Progress Reports (pdf)
2017-05-01
805 placement Referral Source Documents (pdf)
2017-05-01
807 Placement - SanWITS Residential Authorization Printout (pdf)
2019-02-11
ADOLESCENT RSUD AUTH REQUEST FAX COVER SHEET (Form Fill) (pdf)
Revised 09/03/2024 2024-09-17
ADOLESCENT RSUD AUTH REQUEST FAX COVER SHEET (docx)
Revised 09/03/2024 2024-09-17
ADULT RSUD AUTH REQUEST FAX COVER SHEET (Form Fill) (pdf)
Revised 09/03/2024 2024-09-17
ADULT RSUD AUTH REQUEST FAX COVER SHEET (docx)
Revised 09/03/2024 2024-09-17
Forms – CalOMS Admission (pdf)
Revised 08/24/2024 2024-09-18
Forms – CalOMS Annual Update (pdf)
Revised 08/24/2024 2024-09-18
Forms – CalOMS Discharge (pdf)
Revised 08/24/2024 2024-09-18
SUD Residential Authorization Request (docx)
Revised 09/01/2022 2022-09-02
SUD Residential Authorization Request (pdf)
Revised 09/01/2022 2022-09-02

Forms

Please go to the new MH & DMC-ODS page’s Forms tab to access files. This tab is in the process of being sunset.

Communications
ACO Tip Sheet – 42 CFR Changes (pdf)
Effective 08/14/2020 2021-06-24
Out-of-Network Claims Process For Indian Health Care Providers (pdf)
Revised 07/23/2024 2024-07-23
Substance Use Provider Meeting Schedule (pdf)
2024-2025 2024-07-18
Out-of-Network Claims Process For Indian Health Care Providers (pdf)
Revised 07/02/2024 2024-07-09
County Logo for Provider Use – HHSA/Live Well San Diego (Grey text)
4/24/2024 2024-04-24
County Logo for Provider Use – HHSA/Live Well San Diego (White text)
4/24/2024 2024-04-24
Info Notice – DMC-ODS Documentation Reform
Effective 1, 2024 2024-01-05
SUD Access Times FAQ and Tip Sheet (pdf)
6/30/2023 2023-07-06
Info Notice – Payment Reform CPT Crosswalk (pdf)
May 15, 2023 2023-05-31
Info Notice – Open Payments Database (pdf)
05/04/2023 2023-05-19
Residential OOC Medi-Cal Tip Sheet (pdf)
Revised 03/20/2023 2023-03-23
Outpatient OOC Medi-Cal Tip Sheet (pdf)
Revised 03/20/2023 2023-03-23
OTP OOC Medi-Cal Tip Sheet (pdf)
Revised 03/20/2023 2023-03-23
BHS Info Notice-DMC Process for Out-of-County Clients (pdf)
03/22/2023 2023-03-23
DMC Flowchart for Out-of-County Clients (pdf)
03/20/2023 2023-03-23
BHS and Probation Care Coordination Directive (pdf)
Revised 02/08/2023 2023-02-16
Info Notice – Documentation Reform Implementation Update (pdf)
Revised 08/15/2022 2022-08-18
00 – Archived List – Communications (pdf)
Revised 10/06/2022 2022-10-12
CYF Memo – DMC-ODS Updated Guidance for TRC Sites (pdf)
January 18, 2019 2022-10-06
Info Notice – CalAIM Documentation Reform BHS Plan
6/14/22 2022-06-24
Info Notice – New Program Enrollment – Before Admission/After Discharge (pdf)
6/23/22 2022-06-24
01 - Compliance Bulletin #30 - Cloned Documentation - 11-1017 (pdf)
2011 10/17 Issued 2018-12-06
System of Care (SOC) Application - (BHS) – Contractor Information Notice (pdf)
11/23/2020 2020-11-30
DHCS Medi-Cal Rx Website and Pharmacy Portal Policy (pdf)
08/14/2020 2020-10-22
DHCS Medi-Cal Rx FAQ (pdf)
06/30/2020 2020-10-22
Info Notice - Medi-Cal Rx Prescriber and Pharmacy Provider Registration and Training (pdf)
10/21/2020 2020-10-22
QM Memo – State Fair Hearing COVID Waiver (pdf)
04/16/2020 2020-05-12
3/19/20 BHS Provider Notice #3- COVID 19- Quality Improvement Updates and Best Practices (pdf)
2020-03-20
QM Memo – DSM 5 Diagnoses in SanWITS (pdf)
Issued 01/22/2020 2020-01-27
Info Notice – BHS 2020-002 - DMC-ODS Clients with Other Health Coverage (pdf)
Issued 01/15/2020 2020-01-16
Info Notice - BHS 2020-002 Assign Insurance Benefits Form (pdf)
Revised 05/20/2019 2020-01-16
Memo – DMC-ODS Travel Time Guidelines (pdf)
Updated 10-21-19 2019-10-22
Email – SUD Providers – Requirements for Policy and Procedure Development Monitoring (pdf)
2018 02/23 Emailed 2019-10-10
QM Memo - Physical Exam Requirements (pdf)
2019 10/02 Issued 2019-10-03
QM Memo - Residential Authorization Request Timelines
2019 08/05 Issued 2019-08-12
Info Notice - DMC-ODS FY 18-19 Data Entry Requirements
06/28/2019 2019-07-18
Info Notice – Share of Cost Process (pdf)
2019 02/01 Issued 2019-02-06
Memo – Patient Advocacy Services for BHS – Record Requests (pdf)
2018 10/31 Emailed 2018-11-02
Memo – Assessed No Admit and Assess Delayed Admit 10-18 (pdf)
2018 10/19 Issued 2018-10-26
Info Notice – BHS 2018-014 Timely Admissions for Collaborative Court Participants (pdf)
2018 10/19 Issued 2018-10-26
Email - BHS 2018-014: Timely Admissions for Collaborative Court Participants (pdf)
2018 10/12 Emailed 2018-10-19
Info Notice - Process for Out-of-County Clients (pdf)
2018 07/30 Issued 2018-08-06
Info_Notice_-_Reentry_and_Drug_Courts_SUD_Treatment_Services.pdf
2018 06/13 Issued 2018-06-15
Info_Notice_-_DMC-ODS_Court_Ordered_Residential_Treatment_-_Follow-Up.pdf
2018 06/12 Issued 2018-06-12
Info_Notice_-_DMC-ODS_Training_Requirements_and_Waiver_Resources.pdf
2018 03/19 Issued 2018-06-06
Info_Notice_-_DMC-ODS_Court_Ordered_Residential_Treatment.pdf
2018 05/17 Issued 2018-06-06

QA Training

Please go to the new MH & DMC-ODS page’s Training tab to access files. This tab is in the process of being sunset.

Manuals
County of San Diego DMC-ODS Implementation Plan.pdf
2020-09-17
County of San Diego DMC-ODS Implentation Plan Appendix.pdf
2020-09-17
CalOMS Tx Data Dictionary_Oct 2024.pdf
2024-10-11
00 – Archived List – Manuals (pdf)
Updated 05/09/2024 2024-05-09
CalMHSA Clinical Documentation Manual (pdf)
Revised 06/03/2022 2022-06-10
CalOMS Tx Data Collection Guide Aug 2024
2024-10-11
County of San Diego DMC-ODS Intergovernmental Agreement FY 2023-2027 (pdf)
2024-05-09
DATAR Rewrite User Manual
2024-10-11
DHCS AOD Certification Standards (pdf)
October 2023 2024-01-08
DHCS Adolescent SUD Best Practices Guide (pdf)
October 2020 2022-08-02
DHCS Perinatal Practice Guidelines (pdf)
2020-07-17
SABG Enclosure 2 Program Specifications (pdf)
2022-02-09
Special Terms and Conditions (pdf)
Amended 12/29/2020 2021-05-21

Toolbox
One-Pager_-_DMC-ODS_Required_Policies_and_Procedures.pdf
Updated Jun 8 2018 2018-06-12
One-Pager_-_Programs_with_Multiple_Contracts.pdf
Updated May 14 2018 2018-06-15
Group Participation List (pdf)
Updated 09/2023 2023-04-20
00 – Archived List – Toolbox (pdf)
Revised 03/08/2022 2022-03-09
ASAM 0.5 Early Intervention Flowchart (pdf)
Revised 04/24/23 2023-06-20
ASAM Level of Care Guidelines (pdf)
2018-11-08
CDC Effects of Tobacco on Mental Health and Substance Use
2022-07-21
CPT Crosswalk for DMC-ODS (xlsb)
Revised 05/15/2023 2023-05-19
CRAFFT Questionnaire (TRC Only) (pdf)
2021-07-29
DHCS Toolkit – MAT in Residential Treatment Facilities (pdf)
2020-09-21
DMC-ODS Billing Crosswalk (xlsx)
Effective 5/20/2024 2024-05-09
DMC-ODS SUD Provider Operations Resource Guide (pdf)
Updated December 2020 2020-12-16
Diagnosis Determination Tool (pdf)
Revised 09/2022 2023-01-27
IHCP Referral Resource (pdf)
2023-04-21
In-custody SUD Tx Self-Referral form 10-16-18 (pdf)
2018-10-26
MAT Education
Uploaded 06/08/2021 2021-06-08
One-Pager DMC-ODS Documentation Changes (pdf)
Updated Jun 18 2018 2018-06-20
One-Pager – Care Coordination in the DMC-ODS (pdf)
September 14, 2022 2022-10-26
One-Pager – Tobacco Cessation Resources
2022-07-21
Opioid Treatment Program Guidelines (pdf)
Updated 05/14/2021 2021-05-21
Outpatient Due Date Timelines – Leap Year (pdf)
Updated 10/13/2023 2023-11-09
Outpatient Due Date Timelines – Standard Year (pdf)
Updated 10/13/2023 2023-11-09
Plan of Care
Revised December 2023 2024-01-05
Priority SDOH Codes on Problem Lists (pdf)
2022-08-02
Quick Guide - DMC-ODS Client Flow Process (pdf)
2018-09-10
Quick Guide - Same Day Billing Matrix (pdf)
Updated Jun 19 2018 2018-06-22
Quick Guide – Care Coordination Activities (pdf)
September 2022 2022-10-26
Quick Guide – DSM5-ICD10 Diagnosis Guide (pdf)
Updated 10/20/22 2022-11-08
Quick Guide – Minimum Quality Drug Treatment Standards for DMC/SABG (pdf)
2022-10-26
Quick Guide – Residential Services (pdf)
Updated 10/27/2022 2023-02-14
Quick Guide – SUD Residential Clinical Documentation and Authorization (pdf)
Revised September 2022 2022-10-26
RS Enrollment in a Different Program (pdf)
09/09/2022 2022-09-14
RS Enrollment with No Prior Enrollment (pdf)
09/09/2022 2022-09-14
RS Enrollment within the Same Program (pdf)
09/09/2022 2022-09-14
Residential Due Date Timelines – Leap Year (pdf)
Updated 10/13/2023 2023-11-09
Residential Due Date Timelines – Standard Year (pdf)
Updated 10/13/2023 2023-11-09
Residential Due Date Timelines – Standard Year Immediately Preceding Leap Year (pdf)
Updated 10/13/2023 2023-11-09
Residential Weekly Services Log Tool (pdf)
Revised 09/2022 2023-01-27
SUD Licensing and Certification Toolkit (pdf)
2024-10-29
Transportation Guidelines (pdf)
03/13/2024 2024-03-14
Withdrawal Management Standards (pdf)
Revised 06/04/2020 2020-11-25

Beneficiary

The order form to request hard copies of Beneficiary Materials is available online
DMC-ODS Beneficiary Handbook_January 2024_English_Large Font.pdf
2024-08-26
DMC-ODS Beneficiary Handbook_January 2024_English.pdf
2024-08-26
DMC-ODS Beneficiary Handbook Summary of Changes 12-1-23 (pdf)
Updated December 2023 2023-11-28
DMC-ODS Beneficiary Handbook_January 2024_Persian (Dari_Farsi)_Large Font.pdf
2024-08-26
DMC-ODS Beneficiary Handbook_January 2024_Spanish_Large Font.pdf
2024-08-26
DMC-ODS Beneficiary Handbook_January 2024_Tagalog_Large Font.pdf
2024-08-26
DMC-ODS Beneficiary Handbook_January 2024_Vietnamese_Large Font.pdf
2024-08-26
DMC-ODS Beneficiary Handbook_January 2024_Persian (Dari_Farsi).pdf
2024-08-26
DMC-ODS Beneficiary Handbook_January 2024_Somali.pdf
2024-08-26
DMC-ODS Beneficiary Handbook_January 2024_Chinese (Trad).pdf
2024-08-26
DMC-ODS Beneficiary Handbook_January 2024_Arabic.pdf
2024-08-26
DMC-ODS Beneficiary Handbook_January 2024_Spanish.pdf
2024-08-26
DMC-ODS Beneficiary Handbook_January 2024_Tagalog.pdf
2024-08-26
DMC-ODS Beneficiary Handbook_January 2024_Vietnamese.pdf
2024-08-26
DMC-ODS Beneficiary Handbook_January 2024_Chinese (Trad)_Large Font.pdf
2024-08-26
DMC-ODS Beneficiary Handbook_January 2024_Korean_Large Font.pdf
2024-08-26
DMC-ODS Beneficiary Handbook_January 2024_English_Large Font.pdf
2024-08-26
DMC-ODS Beneficiary Handbook_January 2024_Korean.pdf
2024-08-26
DMC-ODS Beneficiary Handbook_January 2024_Arabic_Large Font.pdf
2024-08-26
DMC-ODS Beneficiary Handbook_January 2024_Somali_Large Font.pdf
2024-08-26
DMC-ODS Beneficiary Handbook_January 2024_English.pdf
2024-08-26
Audio__Quick__Guide__-__DMC-ODS__Services__in__San__Diego__-__Arabic.mp3
For use after Jul 1 2018 2018-06-20
Audio__Quick__Guide__-__DMC-ODS__Services__in__San__Diego__-__English.mp3
For use after Jul 1 2018 2018-06-20
Audio__Quick__Guide__-__DMC-ODS__Services__in__San__Diego__-__Farsi.mp3
For use after Jul 1 2018 2018-06-20
Audio__Quick__Guide__-__DMC-ODS__Services__in__San__Diego__-__Spanish.mp3
For use after Jul 1 2018 2018-06-20
Audio__Quick__Guide__-__DMC-ODS__Services__in__San__Diego__-__Tagalog.mp3
For use after Jul 1 2018 2018-06-20
Audio__Quick__Guide__-__DMC-ODS__Services__in__San__Diego__-__Vietnamese.mp3
For use after Jul 1 2018 2018-06-20
Brochure_-_Grievance_and_Appeal_Process_-_English.pdf
For use after Jul 1 2018 2018-06-29
Advance Directive - PUB325_Tagalog_12.2016.pdf
2024-08-26
Advance Directive - PUB325_Spanish_12.2016.pdf
2024-08-26
Advance Directive - PUB325_Somali_12.2016.pdf
2024-08-26
Advance Directive - PUB325_Persian (Dari_Farsi)_12.2016.pdf
2024-08-26
Advance Directive - PUB325_Korean_12.2016.pdf
2024-08-26
Advance Directive - PUB325_Vietnamese_12.2016.pdf
2024-08-26
Advance Directive - PUB325_English_12.2016.pdf
2024-08-26
Advance Directive - PUB325_Arabic_12.2016.pdf
2024-08-26
Advance Directive - PUB325_Chinese_12.2016.pdf
2024-08-26
Limited_English_Proficiency_Poster_04-2023_Tagalog.pdf
2024-08-26
Limited_English_Proficiency_Poster_04-2023_Spanish.pdf
2024-08-26
Limited_English_Proficiency_Poster_04-2023_Somali.pdf
2024-08-26
Limited_English_Proficiency_Poster_04-2023_English.pdf
2024-08-26
Limited_English_Proficiency_Poster_04-2023_Arabic.pdf
2024-08-26
Limited_English_Proficiency_Poster_04-2023_Vietnamese.pdf
2024-08-26
Limited_English_Proficiency_Poster_04-2023_Chinese (Traditional).pdf
2024-08-26
Limited_English_Proficiency_Poster_04-2023_Korean.pdf
2024-08-26
Limited_English_Proficiency_Poster_04-2023_Persian (Dari_Farsi).pdf
2024-08-26
00 – Archived List – Beneficiary (pdf)
February 9, 2021 2021-02-10
Brochure – Grievance and Appeal Process 08-27-21 Chinese (pdf)
2023-11-06
Brochure – Grievance and Appeal Process 08-27-21 Korean (pdf)
2023-11-06
Brochure – Grievance and Appeal Process 08-27-21 Somali (pdf)
2023-11-06
Brochure – Grievance and Appeal Process 6-28-18 Arabic (pdf)
2018-08-15
Brochure – Grievance and Appeal Process 6-28-18 Farsi (pdf)
2018-08-15
Brochure – Grievance and Appeal Process 6-28-18 Spanish (pdf)
2018-08-15
Brochure – Grievance and Appeal Process 6-28-18 Tagalog (pdf)
2018-08-15
Brochure – Grievance and Appeal Process 6-28-18 Vietnamese (pdf)
2018-08-15
Form – Client Grievance or Appeal – CCHEA Outpatient 6-28-18 Arabic (docx)
2018-08-15
Form – Client Grievance or Appeal – CCHEA Outpatient 6-28-18 Chinese (docx)
2023-11-06
Form – Client Grievance or Appeal – CCHEA Outpatient 6-28-18 English (docx)
2018-06-29
Form – Client Grievance or Appeal – CCHEA Outpatient 6-28-18 Korean (docx)
2023-11-06
Form – Client Grievance or Appeal – CCHEA Outpatient 6-28-18 Persian (Dari/Farsi) (docx)
2018-08-15
Form – Client Grievance or Appeal – CCHEA Outpatient 6-28-18 Somali (docx)
2023-11-06
Form – Client Grievance or Appeal – CCHEA Outpatient 6-28-18 Spanish (docx)
2018-08-15
Form – Client Grievance or Appeal – CCHEA Outpatient 6-28-18 Tagalog (docx)
2018-08-15
Form – Client Grievance or Appeal – CCHEA Outpatient 6-28-18 Vietnamese (docx)
2018-08-15
Form – Client Grievance or Appeal – JFS Residential 08-20-21 Chinese (docx)
2023-11-06
Form – Client Grievance or Appeal – JFS Residential 08-20-21 Korean (docx)
2023-11-06
Form – Client Grievance or Appeal – JFS Residential 08-20-21 Somali (pdf)
2023-11-06
Form – Client Grievance or Appeal – JFS Residential 6-28-18 Arabic (docx)
2018-08-15
Form – Client Grievance or Appeal – JFS Residential 6-28-18 English (docx)
For use after Jul 1 2018 2018-06-29
Form – Client Grievance or Appeal – JFS Residential 6-28-18 Persian (Dari/Farsi) (docx)
2018-08-15
Form – Client Grievance or Appeal – JFS Residential 6-28-18 Spanish (docx)
2018-08-15
Form – Client Grievance or Appeal – JFS Residential 6-28-18 Tagalog (docx)
2018-08-15
Form – Client Grievance or Appeal – JFS Residential 6-28-18 Vietnamese (docx)
2018-08-15
Open Payments Database Notification to Clients (pdf)
2023-05-26
Poster – Grievance and Appeal 03-06-19 Arabic (pdf)
2020-03-12
Poster – Grievance and Appeal 03-06-19 Chinese (pdf)
2023-11-06
Poster – Grievance and Appeal 03-06-19 English (pdf)
2020-03-12
Poster – Grievance and Appeal 03-06-19 Farsi (pdf)
2020-03-12
Poster – Grievance and Appeal 03-06-19 Korean (pdf)
2023-11-06
Poster – Grievance and Appeal 03-06-19 Somali (pdf)
2023-11-06
Poster – Grievance and Appeal 03-06-19 Spanish (pdf)
2020-03-12
Poster – Grievance and Appeal 03-06-19 Tagalog (pdf)
2020-03-12
Poster – Grievance and Appeal 03-06-19 Vietnamese (pdf)
2020-03-12
Poster – Grievance and Appeal English LARGE FONT 03-05-19 (pdf)
2020-03-12
Quick Guide - How To Apply for Medi-Cal (pdf)
2018-11-27
Quick Guide – DMC-ODS Services in San Diego - Arabic (pdf)
Updated 03-04-2019 2019-03-05
Quick Guide – DMC-ODS Services in San Diego - English (pdf)
Updated 03-04-2019 2019-03-05
Quick Guide – DMC-ODS Services in San Diego - Farsi (pdf)
Updated 03-04-2019 2019-03-05
Quick Guide – DMC-ODS Services in San Diego - Spanish (pdf)
Updated 03-04-2019 2019-03-05
Quick Guide – DMC-ODS Services in San Diego - Tagalog (pdf)
Updated 03-04-2019 2019-03-05
Quick Guide – DMC-ODS Services in San Diego - Vietnamese (pdf)
Updated 03-04-2019 2019-03-05

NOABD

NOABD Webinar avaiable online.
NAR_Adverse_Benefit_Determination_Upheld_Notice_-_Chinese.docx
2023-11-13
NAR_Adverse_Benefit_Determination_Upheld_Notice_-_FARSI.doc
- 2018-08-07
NOABD_Grievance_and_Appeal_Timely_Resolution_Notice_-_SPANISH.doc
- 2018-08-07
NOABD_Modification_Notice_-_SPANISH.doc
- 2018-08-07
NOABD_Authorization_Delay_Notice_-_ENGLISH.doc
- 2018-08-07
NOABD_Modification_Notice_-_Korean.docx
2023-11-13
NOABD_Your_Rights_Notice_-_VIETNAMESE.doc
- 2018-08-07
NAR_Your_Rights_State_Hearing_-_ARABIC.doc
- 2018-08-07
NAR_Your_Rights_State_Hearing_-_TAGALOG.docx
- 2018-08-07
NOABD_Authorization_Delay_Notice_-_SPANISH.doc
- 2018-08-07
NOABD_Your_Rights_Notice_-_Chinese.docx
2023-11-13
NAR_Adverse_Benefit_Determination_Upheld_Notice_-_SPANISH.doc
- 2018-08-07
NOABD_Financial_Liability_Notice_-_ENGLISH.doc
- 2018-08-07
NOABD_Payment_Denial_Notice_-_ENGLISH.docx
- 2018-08-07
NOABD_Timely_Access_Notice_-_ARABIC.doc
- 2018-08-07
NOABD_Grievance_and_Appeal_Timely_Resolution_Notice_-_TAGALOG.docx
- 2018-08-07
NAR_Adverse_Benefit_Determination_Upheld_Notice_-_Korean.docx
2023-11-13
NOABD_Payment_Denial_Notice_-_Somali.docx
2023-11-13
Notice_of_Grievance_Resolution_-_ARABIC.doc
- 2018-08-07
NOABD_Timely_Access_Notice_-_SPANISH.doc
- 2018-08-07
NAR_Your_Rights_State_Hearing_-_TAGALOG.pdf
- 2018-08-07
NOABD_Financial_Liability_Notice_-_Chinese.docx
2023-11-13
NOABD_Your_Rights_Notice_-_TAGALOG.docx
- 2018-08-07
NOABD_Your_Rights_Notice_-_SPANISH.doc
- 2018-08-07
Notice_of_Grievance_Resolution_-_Somali.docx
2023-11-13
NOABD_Timely_Access_Notice_-_TAGALOG.docx
- 2018-08-07
NOABD_Modification_Notice_-_Somali.docx
2023-11-13
NAR_Your_Rights_State_Hearing_-_Korean.pdf
2023-11-13
Beneficiary_Non-Discrimination_Notice_-_Chinese.docx
2023-11-13
Beneficiary_Non-Discrimination_Notice_-_SPANISH.pdf
2018-08-06
NOABD_Grievance_and_Appeal_Timely_Resolution_Notice_-_ENGLISH.doc
- 2018-08-07
NOABD_Modification_Notice_-_ENGLISH.doc
- 2018-08-07
NOABD_Grievance_and_Appeal_Timely_Resolution_Notice_-_ARABIC.doc
- 2018-08-07
Notice_of_Grievance_Resolution_-_FARSI.doc
- 2018-08-07
Notice_of_Grievance_Resolution_-_Chinese.docx
2023-11-13
NOABD_Authorization_Delay_Notice_-_TAGALOG.docx
- 2018-08-07
NAR_Your_Rights_State_Hearing_-_ENGLISH.pdf
- 2018-08-07
NOABD_Termination_Notice_-_ARABIC.doc
- 2018-08-07
NAR_Adverse_Benefit_Determination_Overturned_Notice_-_Korean.docx
2023-11-13
NAR_Your_Rights_State_Hearing_-_FARSI.pdf
- 2018-08-07
NAR_Your_Rights_State_Hearing_-_Korean.docx
2023-11-13
NOABD_Modification_Notice_-_ARABIC.doc
- 2018-08-07
Beneficiary_Non-Discrimination_Notice_-_Korean.docx
2023-11-13
NAR_Adverse_Benefit_Determination_Overturned_Notice_-_TAGALOG.docx
- 2018-08-07
NOABD_Modification_Notice_-_Chinese.docx
2023-11-13
NOABD_Payment_Denial_Notice_-_ARABIC.docx
- 2018-08-07
Notice_of_Grievance_Resolution_-_TAGALOG.docx
- 2018-08-07
NAR_Your_Rights_State_Hearing_-_ARABIC.pdf
- 2018-08-07
Beneficiary_Non-Discrimination_Notice_-_Korean.pdf
2023-11-13
NOABD_Modification_Notice_-_FARSI.doc
- 2018-08-07
Beneficiary_Non-Discrimination_Notice_-_VIETNAMESE.doc
2018-08-06
NAR_Your_Rights_State_Hearing_-_SPANISH.doc
- 2018-08-07
NOABD_Financial_Liability_Notice_-_VIETNAMESE.doc
- 2018-08-07
NAR_Your_Rights_State_Hearing_-_Chinese.docx
2023-11-13
Beneficiary_Non-Discrimination_Notice_-_TAGALOG.docx
2018-08-06
NOABD_Your_Rights_Notice_-_ARABIC.doc
- 2018-08-07
NOABD_Your_Rights_Notice_-_VIETNAMESE.pdf
- 2018-08-07
NOABD_Your_Rights_Notice_-_FARSI.pdf
- 2018-08-07
Notice_of_Grievance_Resolution_-_ENGLISH.doc
- 2018-08-07
NOABD_Grievance_and_Appeal_Timely_Resolution_Notice_-_VIETNAMESE.doc
- 2018-08-07
NOABD_Grievance_and_Appeal_Timely_Resolution_Notice_-_Chinese.docx
2023-11-13
NAR_Your_Rights_State_Hearing_-_VIETNAMESE.doc
- 2018-08-07
NOABD_Timely_Access_Notice_-_Somali.docx
2023-11-13
NOABD_Denial_of_Authorization_Notice_–_Korean.docx
2023-11-13
NOABD_Your_Rights_Notice_-_ENGLISH.doc
- 2018-08-07
NOABD_Your_Rights_Notice_-_SPANISH.pdf
- 2018-08-07
NOABD_Financial_Liability_Notice_-_FARSI.doc
- 2018-08-07
NAR_Adverse_Benefit_Determination_Overturned_Notice_-_VIETNAMESE.doc
- 2018-08-07
NOABD_Timely_Access_Notice_-_ENGLISH.doc
- 2018-08-07
NOABD_Financial_Liability_Notice_-_Somali.docx
2023-11-13
NAR_Your_Rights_State_Hearing_-_VIETNAMESE.pdf
- 2018-08-07
NOABD_Authorization_Delay_Notice_-_Somali.docx
2023-11-13
NOABD_Grievance_and_Appeal_Timely_Resolution_Notice_-_Korean.docx
2023-11-13
Notice_of_Grievance_Resolution_-_VIETNAMESE.doc
- 2018-08-07
Beneficiary_Non-Discrimination_Notice_-_FARSI.pdf
2018-08-06
NAR_Your_Rights_State_Hearing_-_FARSI.doc
- 2018-08-07
NAR_Adverse_Benefit_Determination_Overturned_Notice_-_SPANISH.doc
- 2018-08-07
NAR_Adverse_Benefit_Determination_Upheld_Notice_-_TAGALOG.docx
- 2018-08-07
NAR_Adverse_Benefit_Determination_Overturned_Notice_-_FARSI.doc
- 2018-08-07
Beneficiary_Non-Discrimination_Notice_-_Somali.docx
2023-11-13
Beneficiary_Non-Discrimination_Notice_-_TAGALOG.pdf
2018-08-06
NAR_Your_Rights_State_Hearing_-_SPANISH.pdf
- 2018-08-07
NAR_Adverse_Benefit_Determination_Upheld_Notice_-_VIETNAMESE.doc
- 2018-08-07
NOABD_Termination_Notice_-_VIETNAMESE.doc
- 2018-08-07
NOABD_Your_Rights_Notice_-_Somali.pdf
2023-11-13
NOABD_Termination_Notice_-_SPANISH.doc
- 2018-08-07
NOABD_Termination_Notice_-_ENGLISH.doc
- 2018-08-07
NOABD_Termination_Notice_-_TAGALOG.docx
- 2018-08-07
NOABD_Payment_Denial_Notice_-_VIETNAMESE.docx
- 2018-08-07
NOABD_Termination_Notice_-_Somali.docx
2023-11-13
NOABD_Modification_Notice_-_VIETNAMESE.doc
- 2018-08-07
NAR_Your_Rights_State_Hearing_-_Somali.pdf
2023-11-13
NOABD_Payment_Denial_Notice_-_Korean.docx
2023-11-13
NOABD_Modification_Notice_-_TAGALOG.docx
- 2018-08-07
NOABD_Payment_Denial_Notice_-_TAGALOG.docx
- 2018-08-07
NOABD_Authorization_Delay_Notice_-_Korean.docx
2023-11-13
NOABD_Your_Rights_Notice_-_Korean.pdf
2023-11-13
NOABD_Financial_Liability_Notice_-_SPANISH.doc
- 2018-08-07
NAR_Your_Rights_State_Hearing_-_Chinese.pdf
2023-11-13
NOABD_Timely_Access_Notice_-_VIETNAMESE.doc
- 2018-08-07
NOABD_Your_Rights_Notice_-_ENGLISH.pdf
- 2018-08-07
NOABD_Termination_Notice_-_Korean.docx
2023-11-13
NAR_Adverse_Benefit_Determination_Upheld_Notice_-_ENGLISH.doc
- 2018-08-07
NOABD_Timely_Access_Notice_-_FARSI.doc
- 2018-08-07
NOABD_Authorization_Delay_Notice_-_FARSI.doc
- 2018-08-07
NAR_Adverse_Benefit_Determination_Overturned_Notice_-_Chinese.docx
2023-11-13
NOABD_Grievance_and_Appeal_Timely_Resolution_Notice_-_FARSI.doc
- 2018-08-07
NOABD_Financial_Liability_Notice_-_Korean.docx
2023-11-13
NOABD_Timely_Access_Notice_-_Korean.docx
2023-11-13
NOABD_Termination_Notice_-_Chinese.docx
2023-11-13
NOABD_Your_Rights_Notice_-_TAGALOG.pdf
- 2018-08-07
NOABD_Timely_Access_Notice_-_Chinese.docx
2023-11-13
NOABD_Denial_of_Authorization_Notice_–_Somali.docx
2023-11-13
Beneficiary_Non-Discrimination_Notice_-_Chinese.pdf
2023-11-13
NOABD_Your_Rights_Notice_-_ARABIC.pdf
- 2018-08-07
NAR_Adverse_Benefit_Determination_Upheld_Notice_-_ARABIC.doc
- 2018-08-07
NOABD_Authorization_Delay_Notice_-_Chinese.docx
2023-11-13
NOABD_Authorization_Delay_Notice_-_ARABIC.doc
- 2018-08-07
NAR_Adverse_Benefit_Determination_Overturned_Notice_-_ENGLISH.doc
- 2018-08-07
NOABD_Grievance_and_Appeal_Timely_Resolution_Notice_-_Somali.docx
2023-11-13
Beneficiary_Non-Discrimination_Notice_-_FARSI.doc
2018-08-06
NOABD_Payment_Denial_Notice_-_FARSI.docx
- 2018-08-07
NOABD_Authorization_Delay_Notice_-_VIETNAMESE.doc
- 2018-08-07
NOABD_Financial_Liability_Notice_-_TAGALOG.docx
- 2018-08-07
NOABD_Your_Rights_Notice_-_FARSI.doc
- 2018-08-07
Beneficiary_Non-Discrimination_Notice_-_SPANISH.doc
2018-08-06
Beneficiary_Non-Discrimination_Notice_-_ARABIC.pdf
2018-08-06
NAR_Adverse_Benefit_Determination_Upheld_Notice_-_Somali.docx
2023-11-13
NOABD_Your_Rights_Notice_-_Somali.docx
2023-11-13
Beneficiary_Non-Discrimination_Notice_-_Somali.pdf
2023-11-13
Beneficiary_Non-Discrimination_Notice_-_VIETNAMESE.pdf
2018-08-06
NAR_Adverse_Benefit_Determination_Overturned_Notice_-_ARABIC.doc
- 2018-08-07
NOABD_Financial_Liability_Notice_-_ARABIC.doc
- 2018-08-07
NOABD_Your_Rights_Notice_-_Chinese.pdf
2023-11-13
Notice_of_Grievance_Resolution_-_Korean.docx
2023-11-13
NOABD_Payment_Denial_Notice_-_Chinese.docx
2023-11-13
NOABD_Your_Rights_Notice_-_Korean.docx
2023-11-13
NOABD_Termination_Notice_-_FARSI.doc
- 2018-08-07
NOABD_Denial_of_Authorization_Notice_–_Chinese.docx
2023-11-13
Notice_of_Grievance_Resolution_-_SPANISH.doc
- 2018-08-07
NAR_Adverse_Benefit_Determination_Overturned_Notice_-_Somali.docx
2023-11-13
NAR_Your_Rights_State_Hearing_-_Somali.docx
2023-11-13
NAR_Your_Rights_State_Hearing_-_ENGLISH.doc
- 2018-08-07
Beneficiary_Non-Discrimination_Notice_-_ARABIC.doc
2018-08-06
3.NOABD_Payment_Denial_Notice
2020-06-12
Beneficiary_Non-Discrimination_Notice_-_ENGLISH.doc
- 2018-08-07
Beneficiary_Non-Discrimination_Notice_-_ENGLISH.pdf
2018-08-07
NOABD Denial of Authorization Notice – ARABIC (doc)
- 2018-08-07
NOABD Denial of Authorization Notice – ENGLISH (doc)
2020-06-12
NOABD Denial of Authorization Notice – FARSI (doc)
- 2018-08-07
NOABD Denial of Authorization Notice – SPANISH (doc)
- 2018-08-07
NOABD Denial of Authorization Notice – TAGALOG (docx)
- 2018-08-07
NOABD Denial of Authorization Notice – VIETNAMESE (doc)
- 2018-08-07
NOABD_Language_Assistance_Notice_–_ENGLISH.doc
2023-11-28
NOABD_Language_Assistance_Notice_–_ENGLISH.pdf
2023-11-28
Notice_of_Adverse_Benefit_Determination_(NOABD)_Notices (pdf)
Revised April 2024 2024-05-23

UTTM

Please go to the new MH & DMC-ODS page’s UTTM tab to access files. This tab is in the process of being sunset.

SanWITS
Tip Sheet - Ambulatory Withdrawal Management Services 2024.03.14 (pdf)
Tip Sheet 2024-03-28
SanWITS Data Entry Standards rev 2024.02.12.pdf
Memo – Revised 02/12/2024 2024-02-16
SanWITS_Users_Group 2024.01.22.pdf
Presentation 01.22.24 2024-01-23
SanWITS_Users_Group 2023.07.17.pdf
Presentation 07.17.23 2024-01-08
SanWITS_Users_Group 2023.10.16.pdf
Presentation 10.16.23 2024-01-08
Contingency Management Incentive Program 2023.11.30 rev.pdf
Tip Sheet – Contingency Management Incentive Program 2023-12-07
Forms_-_CalOMS_Profile_S108A_and_S108B (pdf)
Revised 10/19/2023 2023-10-24
Forms_-_SanWITS_Contact_S109 (pdf)
Revised 10/19/2023 2023-10-24
Forms_-_SanWITS_Encounter_S113 (pdf)
Revised 10/19/2023 2023-10-24
Forms_-_SanWITS_Intake_S110 (pdf)
Revised 10/19/2023 2023-10-24
Tip_Sheet_ 3-37_OOC_Claim_Summary_Report (pdf)
Tip Sheet 2023-10-24
Tip_Sheet_3-38_OOC_Claim_Details_Report (pdf)
Tip Sheet 2023-10-24
Tip Sheet - 3-02 CalAIM Consolidated TUOS Claim Details Report 2023.09.21 (pdf)
2023-09-22
Tip Sheet - 3-01 CalAIM Consolidated TUOS Claim Summary Report 2023.09.21 (pdf)
2023-09-22
CalAIM Payment Reform (pdf)
SANWITS CHANGES FOR RELEASE 20.7.14 2023-06-29
SanWITS_Users_Group_April_17,_2023.pdf
Presentation 04.17.23 2023-04-24
SanWITS BHS County and Optum Staff User Form (pdf)
Revised 03/29/2023 2023-03-30
SanWITS Report Request Form (docx)
Revised 03/01/2023 2023-03-16
SanWITS User Modification Termination Form (pdf)
Revised 03/10/2023 2023-03-14
SanWITS New User Form (pdf)
Revised 03/10/2023 2023-03-14
Encounter Date Outside Program Enrollment Date Range (pdf)
Encounter Audit Findings 02/15/2023 2023-02-16
SanWITS Users Group Jan 23, 2023 (pdf)
Presentation 01/23/2023 2023-01-24
Tip Sheet NOABD Notice of Adverse Benefit Determination Notice (pdf)
Revised 10/20/2022 2022-10-27
SanWITS Users Group Oct 17, 2022 (pdf)
Presentation 2022-10-18
Tip Sheet - Early Intervention Service Program Enrollment (pdf)
Tip Sheet 09/22/2022 2022-09-22
Email –SanWITS Start and End Time No Longer Required (pdf)
Email 09/15/2022 2022-09-16
Email – SanWITS Notice – Delayed Admission Program Enrollment being Removed (pdf)
Email 09/15/2022 2022-09-16
SanWITS Users Group Jul 18, 2022 (pdf)
07/18/2022 2022-08-05
Tip Sheet: Courtesy Dosage Program Enrollment in SanWITS (pdf)
Revised 07/15/2022 2022-07-19
Tip Sheet - Before Admission After Discharge Program Enrollment (pdf)
Revised 06/22/2022 2022-06-22
SanWITS Users Group Jan 24, 2022 (pdf)
2022-05-12
SanWITS Users Group Apr 18, 2022 (pdf)
2022-05-12
Tip Sheet – Recovery Residence Tracking (pdf)
Revised 1/27/2022 2022-01-28
SanWITS - Creating Diagnosis through Diagnostic Determination Notes DDN (pdf)
Revised 01/20/2022 2022-01-20
SanWITS Users Group Oct 18, 2021 (pdf)
Presented: 10/18/2021 2021-10-27
Tip Sheet - Document Storage (pdf)
Revised 10/21/2021 2021-10-26
SanWITS Document Storage – Approved Documents for Attachment (pdf)
Revised 10/09/2021 2021-10-26
Special Notice regarding EHR Dual Entry (msg)
Email 2021-08-04
SanWITS Usesrs Group Jul 19 2021 (msg)
Email 2021-08-04
FW Important Notice - DATAR Capacity Reporting (msg)
Email 2021-08-04
Tip Sheet - Recovery Services (pdf)
Revised 07/19/2021 2021-07-22
Tip Sheet - Additional MAT - Split Dosing (pdf)
Tip Sheet - Revised 02/03/2021 2021-02-03
Tip Sheet - SanWITS EHR Readiness (pdf)
Revised 12/11/2020 2020-12-11
Basic Computer Skills Quiz (pdf)
Revised 12/11/2020 2020-12-11
Tip Sheet: Non-BHS Contracted Client Program Enrollment / CalOMS_Reporting (pdf)
Tip sheet 2020-10-28
SanWITS Billing Enhancements 20.4.5 (pdf)
Enhancements 2020-10-08
SanWITS Screen Enhancements 20.4.5 (pdf)
Enhancements 2020-10-08
Tip Sheet – OTP Reimbursement Rates Clarification (pdf)
Revised 9/23/20 2020-09-23
Tip Sheet - DSM 5 Diagnostic Labels in SanWITS (pdf)
Revised 9/21/20 2020-09-22
Tip Sheet – Drug Court Programs Workflow (pdf)
Revised 06/24/20 2020-06-25
SanWITS Flow Chart for Encounters Released to Bill and Placed on Hold (pdf)
Created 5/27/20 2020-06-15
SanWITS Flow – Group List for Outpatient Providers (pdf)
Revised 6/11/20 2020-06-12
DHCS Application Portal User Manual (pdf)
2020-04-21
Tip Sheet – Services provided via Telehealth (pdf)
Created 3/20/20 2020-03-25
Tip Sheet – Changing Level of Care (pdf)
Email 2020-03-06
Tip Sheet - Steps for Disallowed Services (pdf)
Created 08/23/2019 2020-02-06
Tip Sheet - Residential Service Claims and Payor Group Enrollment (pdf)
Updated 05/30/2019 2019-08-05
Tip Sheet - Outpatient Service Claims and Payor Group Enrollment (pdf)
Updated 05/30/2019 2019-08-05
SanWITS SSRS Tip Sheet Run Reports (pdf)
2019-06-21
Service Claims and Payor Group Enrollment New Procedure (pdf)
MIS Informational Notice 2019-05-01
SanWITS Flow for Opioid Treatment Providers
2019-02-07

Billing
Assignment of Insurance Benefits Form (pdf)
Revised 05-20-19 2019-07-22
Claim Item Hold Reasons-revised 09.20233 (pdf)
The Hold Reasons list should be used when putting claims in hold status. 2023-09-20
DHCS 100186 Instructions (pdf)
How to complete the form 2020-09-25
DHCS 100186 or Claim Submission Certification Form (pdf)
Required billing certification form when submitting claim batch 2020-09-25
DHCS 6065A Form (pdf)
Late billing Good Cause Certification 2021-01-06
DHCS 6065A Form (xlsx)
Late billing Good Cause Certification 2021-01-06
DHCS 6065B Form (pdf)
Late billing and Good Cause Certification for DRC 8 2021-01-06
DMC-ODS Billing Manual v-2.0 (pdf)
The DMC-ODS Billing Manual is a DHCS publication which outlines the processes and rules for SD/MC claims for DMC-ODS services. 2024-07-11
DMC-ODS Service Table v-2-0 (xlsx)
DMC-ODS Service Table for FY 2024-2025 2024-07-11
DSM5-ICD10 Diagnosis Quick Guide (pdf)
DSM5 and ICD-10 guide
Instructions on Completing 6065A Form
2021-01-06
Instructions on Completing 6065B Form
2021-01-06
OTP Billing SanWITS Screens 11-21-2018 (pdf)
2018-12-06
OTP Disallowance After Release to Billing (pdf)
How to handle disallowances following the release to billing. Revised 12-15-2021 2021-12-16
OTP Medicare Part C Processes in SanWITS and Printing CMS 1500 Form V. 07.2023
The document provides guidelines for OTP providers on how to process/release claims for clients who have other healthcare coverage and how to print out the claim form through SanWITS. 2023-12-13
OTP OOC Medi-Cal Tip Sheet (pdf)
2023-03-28
OTP: Encounter Entry for Medi-Medi Methadone Claims v. 03.2024 (pdf)
The purpose of this tip sheet is to provide guidance to OTP programs on entering Medi-Medi Methadone claims in 7-day increments in SanWITS if Medi-Cal needs to be billed for unpaid costs by the primary insurance. This tip sheet is subject to change 2024-04-01
Outpatient Disallowance After Release to Billing (pdf)
This document is a revised version of the Disallowance After Release to Billing. It contains instructions on how to handle disallowances following the release to billing. 2021-12-16
Outpatient OHC or Medicare Part C Processes in SanWITS and Printing CMS 1500 Form V. 07.2023
The document provides guidelines for Outpatient providers on how to process/release claims for clients who have other healthcare coverage and how to print out the claim form through SanWITS. 2023-12-13
Outpatient OOC Medi-Cal Tip Sheet (pdf)
2023-03-28
Outpatient Provider Billing SanWITS Screens (pdf)
Revised 06-14-2019 2019-06-21
PGE or Benefit Plan Review Billing Tip Sheet 11-19-2018 (pdf)
2018-12-06
Payment Recovery Form_revised 08.2023 (xlsx)
The Payment Recovery Form is used by DMC Provider to report adjustable units of service. Tab 2- Instructions. Tab 3- Summary of Changes. 2023-08-24
Residential Bed Day Billing SanWITS Screens (pdf)
Rev 05-01-2019 2019-06-10
Residential Bed Day Disallowance After Release to Billing (pdf)
How to handle disallowances following the release to billing. Revised 01/26/2022 2022-01-26
Residential Care Coordination OHC or Medicare Part C Processes in SanWITS and Printing CMS 1500 Form V. 07.2023
The document provides guidelines for Residential providers on how to process/release claims for clients who have other healthcare coverage and how to print out the claim form through SanWITS. 2023-12-13
Residential Case Management Disallowance After Release to Billing (pdf)
How to handle disallowances following the release to billing. Revised 02-07-2022 2022-02-07
Residential Case Management-Recovery Services SanWITS Screens (pdf)
Rev 05-22-2019 2019-06-10
Residential OOC Medi-Cal Tip Sheet (pdf)
2023-03-28
SUD Aid Code Master Chart (xlsx)
2023-05-05
SUD Billing Announcement: Medicare Advantage Plan Rules for OTP Providers (msg)
Email announcement regarding Medicare Advantage billing rules 2022-07-14
SUD Billing Announcement: Other Health Coverage Rules for Outpatient Providers (msg)
Email announcement regarding OHC Rules 2022-07-14
SUD Billing Announcement: Other Health Coverage Rules for Residential Providers (msg)
Email announcement regarding OHC Rules 2022-07-14
SUD Claim Errors and Guides
The purpose of this tip sheet is to give advice on how to avoid and fix both common and new billing errors. 2023-10-04

PC1000

Please go to the new MH & DMC-ODS page’s SUD Resources tab to access files.  This tab is in the process of being sunset.

Medical Director Info

Please go to the new MH & DMC-ODS page’s SUD Resources tab to access files.  This tab is in the process of being sunset.

Recovery Residences

Please go to the new MH & DMC-ODS page’s SUD Resources tab to access files.  This tab is in the process of being sunset.

Monitoring

Please go to the new MH & DMC-ODS page’s Monitoring tab to access files. This tab is in the process of being sunset.

Training - SanWITS

SanWITS Training Tips and Resources page is available for providers and Program Managers.

Video Tutorials

SanWITS Assessments Training
Intro to Admin Functions
Recovery Residence Tracking
Outpatient OTP Encounters Training
Outpatient OTP Encounters Training with Closed Captioning
Residential Encounter Training
Residential Encounter Training with Closed Captioning
MFA TOTP Training Video
MFA TOTP Training Video with Closed Captioning

Training Manuals and Resources

Serious Incident Reporting

Please go to the new MH & DMC-ODS page’s SIR tab to access files. This tab is in the process of being sunset.

SmartCare

System of Care (SOC) Information and Resources

SOC Resources | Training
CalMHSA Required Training by Role Grid (pdf)
SmartCare Trainings by Staff Role – Updated 7/27/2024 2024-07-29
Guide – Admin Service Entry
2024-11-18
Guide – Crisis Stabilization Units (pdf)
Update to CSU guide specifically related to billing and entering all service time using one procedure, even past 23 hours. The Client Service Non-Billable procedure is no longer needed. The system itself is designed to separate those charge lines on the backend. 2024-12-19
Guide – Data and Bill Only v1
2024-08-30
Guide – Group Documentation Tips- Mixed Programs (docx)
2024-10-14
Guide – INTERIM- SmartCare CSU with Concurrent Program Enrollment Supplementary Guide (pdf)
2024-11-09
Guide – LTC.SNF Data and Bill With Res Board (docx)
2024-09-03
Guide – Residential Workflow Change (pdf)
2024-09-04
Guide – Residential v2 (pdf)
2024-09-03
SanWITS Training and Documentation Guide (pdf)
Guidance for navigating use of SanWITS after training ceases and before SmarCare go-live, including downtime forms 2024-07-01
SmartCare ARF for BHS and Optum Staff pdf
SmartCare Access Request Form for new users, modifications, reactivations, terminations, or name changes (Updated 11/01/24) 2024-11-05
SmartCare ARF for Treatment Programs (pdf)
SmartCare Access Request Form for new users, modifications, reactivations, terminations, or name changes (Updated 11/01/24) 2024-11-05
SmartCare EHR Training Summary (July 2024) (pdf)
Summary of SmartCare required and optional training details 2024-07-17
SmartCare LMS Log in Tip Sheet (pdf)
SmartCare LMS Training Log in Tip Sheet 2024-07-17
SmartCare Training Registration Tip Sheet (pdf)
SmartCare Training Registration Tip Sheet for Supplementary Training Enrollment 2024-07-30

SOC Resources | Requirements and Functionality
ASAM Process for Non SmartCare Users (pdf)
Process for legal entities not using SmartCare as the primary EHR. 2024-08-27
ASAM Reporting Tool (xlsx)
Excel-based ASAM reporting tool. See also ASAM Reporting - Youth and Providers not in SmartCare (pdf) 2024-10-01
ASAM Reporting – Youth and Providers not in SmartCare (pdf)
Instructions for all SUD programs who do not use SmartCare as their primary EHR, and all programs who serve youth, regardless of their EHR to provide ASAM data to MIS monthly. See also ASAM Reporting Tool (xlsx) 2024-10-01
Administrative Service Entry (pdf)
This workflow shows the steps for service entry where a progress note will be completed outside of the SmartCare EHR. This process also works through the steps for billing for Add-On procedure codes. 2024-08-30
Authorization for Services Process (pdf)
This resource is to provide direction on the process for submitting Authorization requests to Optum 2024-08-30
BHS 025 Form and Instructions (pdf)
Client information change, addition, or merge request form 2024-09-16
EPCS Invite Guide (pdf)
High level information to support prescriber setup for electronic processing of controlled substances (EPCS) using the soft token app VIP Access by Symantec (Updated 8/21/24) 2024-08-22
EPCS Onboarding Guide (pdf)
Detailed process guide for prescribers that will prescribe non-controlled and controlled substances (adding an authenticator “token” to the account) 2024-08-16
Guidelines of Completing the SmartCare Client Plan Request Form (pdf)
Instructions for completing the SmartCare client insurance plan request form. 2024-09-16
NOARD_Log_-_FY24-25 (xlsx)
Updated tracking log for completion by programs and submission to QA. 2024-10-17
Quick Start FAQs SmartCare CalMHSA Rx (pdf)
Quick Start instructions and FAQs for launching and using CalMHSA Rx (e-prescribing) 2024-08-30
SanWITS to SC Preliminary Reports Crosswalk (pdf)
An incomplete crosswalk of SanWITS reports to potential SmartCare reports. Additional work is underway to provide more detailed information on report availability (Updated 8/23/2024) 2024-08-30
SmartCare ARF for BHS and Optum Staff (pdf)
SmartCare Access Request Form for new users, modifications, reactivations, terminations, or name changes (Updated 11/01/24) 2024-11-05
SmartCare ARF for Treatment Programs (pdf)
SmartCare Access Request Form for new users, modifications, reactivations, terminations, or name changes (Updated 11/01/24) 2024-11-05
SmartCare CANS PSC July 2024 (pdf)
Summarizes entry of CANS and PSC into SmartCare instead of mHOMS 2024-07-17
SmartCare Client Insurance Entry July2024 (pdf)
Guidance for providers who currently enter insurance information into CCBH or SanWITS – insurance entry will cease at go-live. See the accompanying form: SmartCare Client Insurance Plan Request 2024-07-17
SmartCare Client Insurance Plan Request_updated 08.30.2024 (docx)
SmartCare Client Insurance Plan Request Form for clients with healthcare coverage besides Medi-Cal. See accompanying guidance: SmartCare Client Insurance Entry July2024 2024-09-12
SmartCare Data Migration Resource (pdf)
Updated timelines and guidance to providers about the planned data migration from SanWITS and CCBH to SmartCare. (Updated 8/26/24) 2024-08-27
SmartCare Document Scanning (pdf)
An additional driver is needed for efficient document scanning in SmartCare. This resource provides instructions for document scanning with or without this driver. 2024-09-10
SmartCare DrFirst (CalMHSA Rx Guidance 2024-08-29 (pdf)
Includes important updates and information related to E-prescribing, including instructions for tokens, identity verification, medication migration, and training. (Updated 08/29/24) 2024-08-30
SmartCare Hardware, Software and Network Requirements - March 2024 update (pdf)
SmartCare hardware, software, and network requirements for customer workstations 2024-03-18
SmartCare MFA 2024-11-19
2024-11-20
SmartCare MFA Relaunch Dec. 2024 (pptx)
2024-12-17
SmartCare NOABD Process for MH and SUD (pdf)
An update for SUD providers on the NOABD process, with no change to process for MH providers. 2024-08-27
SmartCare Non Billable Codes (pdf)
A table highlighting all nonbillable actions that can be entered into the SmartCare system 2024-08-16
SmartCare Program Crosswalk (xlsx)
Excel-based crosswalk of programs from CCBH or SanWITS to SmartCare. 2024-08-27
SmartCare Reception View Tip Sheet (pdf)
A tip sheet for users to permanently set a filter to remove extraneous information and show program administration, front desk, and reception staff a curated view of the clients at the program. 2024-09-25
SmartCare SUDURM Changes (pdf)
SmartCare has fewer forms than SanWITS; BHS will sunset numerous forms. This resource outlines planned changes. 2024-08-16
SmartCare Scanning Documents Job Aid - Oct. 2024 (pdf)
The SmartCare Scanning Screen lists incomplete scanning jobs by individual users. This job aid describes the correct steps for scanning and how to address the incomplete scans. 2024-10-30
SmartCare Service Code Crosswalk (xlsx)
This crosswalk contains both MH & SUD service codes that will be available in SmartCare, cross-walking them with current legacy system codes. 2024-10-23
SmartCare Stand Alone Service Programs Workflow (pdf)
Workflow for all SUD providers with a walk-in clinic. 2024-11-26
SmartCare Then and Now EHR Transition Guidance (pdf)
High level workflows in SmartCare including tips and naming of various aspects of workflows 2024-08-16
SmartCare Walk In Workflow (pdf)
Workflow for all providers with a walk-in clinic. 2024-08-27
SmartCare Workflow for MH-SUD 10.08.24 (pdf)
High Level workflows in SmartCare including tips and naming of various aspects of workflows 2024-10-10
SmartCare: How to find Incomplete Scans/Imports (pdf)
2024-10-31
UMDAP Financial Assessment in SmartCare
2024-10-24

SmartCare Information Notices
2024-03-11 BHS SUD Provider Memo: Important Substance Use Disorder (SUD) Electronic Health Record (EHR) Project Status Update
03/11/2024 2024-03-13
2024-04-04 SmartCare Information Notice (pdf)
04/05/2024 2024-04-08
2024-07-19 BHS Provider Memo – EHR Update (pdf)
07/19/2024 2024-07-25
2024-08-01 BHS Provider Memo – EHR Update (pdf)
08/01/2024 2024-08-14
2024-08-23 BHS Information Notice – EHR Updates (pdf)
8/23/2024 2024-08-26
2024-08-28 BHS Information Notice – EHR Updates (pdf)
This information notice summarizes recently shared communication guidance related to the SmartCare go-live on Sunday, September 1, 2024. 2024-08-30
2024-09-25 BHS Info Notice - EHR Update (pdf)
This information notice summarizes recently shared communication and guidance shared since the SmartCare go-live. 2024-11-04
2024-11-05 BHS Info Notice (pdf)
This information notice includes important new updates and recent guidance shared related to SmartCare as of 11/05/2024. 2024-11-07

Town Hall PowerPoint Presentations
2024-03-18 EHR Town Hall (pdf)
March 2024 Town Hall 2024-03-18
2024-04-10 EHR Town Hall (pdf)
April 2024 Town Hall 2024-04-23
2024-04-29 EHR Town Hall (pdf)
April 2024 Town Hall 2024-04-30
2024-05-21 EHR Town Hall (pdf)
May 2024 Town Hall 2024-05-22
2024-06-18 EHR Town Hall (pdf)
June 2024 Town Hall 2024-06-18
2024-07-29 SmartCare Town Hall (pdf)
July 2024 Town Hall 2024-07-30
2024-08-13 SmartCare Town Hall (pdf)
August 13, 2024 Town Hall 2024-08-16
2024-08-27 SmartCare Town Hall (pdf)
August 27, 2024 Town Hall 2024-08-29
2024-09-19 SmartCare Town Hall (pdf)
September 19, 2024 Town Hall 2024-09-23
2024-10-08 SmartCare Town Hall (pdf)
October 8, 2024 Town Hall 2024-10-10
2024-11-12 SmartCare Town Hall (pdf)
November 12, 2024 Town Hall 2024-11-12
2024-12-17 SmartCare Town Hall (pdf)
December 17, 2024 Town Hall 2024-12-18